Beaumond House Hospice Care

Updated 1 March 2024

Beaumond House Hospice Care provides specialist care for people living with a terminal illness. The service was first registered with CQC in December 2010.

The hospice works with other partner organisations to provide high quality care to patients and their families. Funding is provided by the local NHS, charitable donations, and grants. The hospice also provides training and education to local support groups.

The hospice cares for patients at the hospice location, in the community, or in their own homes.

The hospice provides care to adults through inpatient services, day hospice and community services. Bereavement, counselling and complementary therapy services are also provided to patients and their families.

There was a new registered manager in post and the service is registered to provide treatment of disease, disorder or injury and personal care.

Updated 1 March 2024

Our rating of this service stayed the same. We rated it as good because:

• Staff had the required training in safeguarding adults and children to protect patients from abuse. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available 7 days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• We could not identify the outcomes measure and actions on a number of different audits.
• Staff did not always check patients had the correct medicines when they were admitted, and outcomes of medicines audits were not always clear.

Updated 1 March 2024

Our rating of this service stayed the same. We rated it as good.