CareTech Community Services Limited - 237 Kenton Road

Updated 18 January 2024

CareTech Community Services Limited – 237 Kenton Road is a residential care home providing care to people with a learning disability and autistic people. The home can accommodate up to 12 people in two separate flats, each with shared communal facilities. At the time of our inspection 6 people were living at the home. Assessment activity started on 7 February 2024 and ended on 4 March 2024. We looked at 11 quality statements: Safeguarding: Involving people to manage risks; Safe and effective staffing; Assessing needs, How staff, teams and services work together, Consent to care and treatment, Independence, choice and control, Person-centred care, Equity in experiences and outcomes, Governance, management and sustainability and Learning, improvement and innovation. The site visit was unannounced. We met 4 people who lived in the home. We spoke with 1 person but we did not have the means to communicate with the other people. We therefore observed interactions between them and staff. We spoke with 1 family member. We met and spoke with 3 care workers and the registered manager. We also obtained feedback from 1 care professional.

Updated 18 January 2024

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service was able to demonstrate how they were meeting the underpinning principles of right support, right care and right culture. Right Support Systems were in place to help protect people from the risk of harm. Risk assessments provided staff with guidance of how to help keep people safe. Staff were recruited safely and trained appropriately to ensure they were competent for their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Right Care Care and support were planned and delivered in a way that ensured people’s safety and welfare. People received care and support from the same staff team so that they were supported by staff who knew them well, understood their needs and considered their preferences. People’s care and support plans reflected their range of needs, and this promoted their wellbeing. People were fully supported to live a life of their choosing and to increase their independence. Right culture There was a person-centred culture and ethos that valued the individual. The organisation had a culture which put people and their needs at the forefront of the service, and this was widely understood and embraced by staff. Staff felt valued and well supported. Governance systems were in place to help ensure aspects of the service and quality of care provided were continuously assessed and monitored. Management carried out quality checks and made improvements where necessary.