Holly Care Services - Main Office

Holly Care Services - Main Office is a domiciliary care agency and is based in the London Borough of Redbridge. The service provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 3 people using the service.

People’s experience of using this service and what we found

There were systems to reduce the risk of abuse and to assess and monitor potential risks to people who used the service. There were enough staff to meet their care and support needs. People were protected by appropriate recruitment processes. The provider had a system in place to record and monitor accidents and incidents. People were protected from the risks associated with the spread of infection.

An initial assessment of people was carried out before they started using the service. People received effective care from staff who had the knowledge and skills to carry out their job roles. Staff were supported by a system of induction, training and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect and their independence, privacy and dignity were protected and promoted. Care was provided with kindness and compassion. Confidentiality of people’s personal information was maintained. People were supported to be involved in their care planning and making decisions about their care in a way that suited their needs.

Care plans provided detailed information about each person’s care and support needs. People were supported to take part in activities within the service and in the community. People and relatives felt able to make a complaint and were confident that complaints would be listened to and acted on. People received care and support in accordance with their preferences, interests and diverse needs.

People and their representatives felt the service was well managed and staff felt supported. Staff were aware of their responsibilities in ensuring the quality of the service was maintained. There was an effective quality monitoring system to check that the care met people’s needs. The provider had links with the wider community in order to help ensure a joined-up approach to people's support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 June 2022 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.