Weston House Residential Home

Updated 20 October 2018

'We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.'

The inspection took place on the 23rd August 2018 and was unannounced.

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is someone who has personal experience of using or caring for someone who uses this type of service.

Prior to the inspection we reviewed all the information we held on the service. We used information the provider sent us in the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including statutory notifications submitted. Statutory notifications include information about important events which the provider is required to send us by law. We spoke with agencies such as the local authority to gain views about the quality of the service provided.

During the inspection we spoke with ten people who lived in the home and four relatives. We spoke with seven members of staff, the registered manager and the operations manager. We reviewed a range of records about how people receive care and how the service is managed. These included four care records, three staff files, complaints and records relating to the management of the service such as audit and quality checks.

Updated 20 October 2018

This inspection took place on the 23rd August 2018 and was unannounced. At our previous inspection on the 9th November 2015 we found the home required improvements under the heading of safe but that overall the home was rated as good. Following this inspection, we found that the provider had made improvements so safe was now rated as good. All other key questions were also rated as good, so the overall rating of the home remains good.

Weston House Residential Home provides accommodation and personal care to up to 38 people, some of whom maybe living with dementia. At the time of this inspection Weston House Residential Home was supporting 30 people. The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act and associated regulations about how the service is run.

People told us that they felt safe living at Weston House Residential Home. People felt that there was sufficient staff to meet their needs and that staff were available to spend time with them throughout the day. People received their medication as prescribed and people were protected from the risks of ill treatment or abuse. The provider followed safe recruitment procedures.

People had their health needs assessed and effective care plans in place to meet identified needs. People's needs were reviewed on a regular basis and they were involved with decisions about their care. People had access to a balanced diet and the environment had been adapted to suit peoples needs.

People felt that the staff team was caring and that they were encouraged to be independent. People felt they were treated with dignity and that their privacy was respected.

People had access to activities throughout the day and people knew how to raise a concern or complaint if needed. There was no one in receipt of end of life care at the time of inspection

Staff understood their roles and responsibilities and felt supported by the registered manager. Processes were in place to enable the registered manager to review the care provision and quality of care being provided.