27 November 2013
During an inspection looking at part of the service
When we inspected in August 2013 we found that information regarding decisions made on behalf of people were not available. We saw that risk assessments to help staff keep people safe had not been completed. This put people at risk of unsafe care.
We found that many staff members had not received training to enable them to meet the needs of the people they supported. We found that some policies and procedures to guide staff to keep people safe were not easily accessible.
We found during this inspection that the home had taken action with regards to ensuring all staff had received training suitable to enable them to care for people effectively. We saw that policies and procedures were accessible to staff and recent audits had been undertaken to monitor the quality of the service. We saw that information had been recorded to help staff support people to make decisions in their daily life.
We saw that care plans had been updated, however we found there were gaps in documentation and some people did not have risk assessments. This meant risks to people's safety and welfare had not been identified. This put them at risk of unsafe care.