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Candlelight Homecare Glastonbury Area Office

Overall: Good read more about inspection ratings

Candlelight House, King Street, Glastonbury, Somerset, BA6 9JY (01458) 831201

Provided and run by:
Candlelight Homecare Services Limited

Latest inspection summary

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Background to this inspection

Updated 14 June 2019

The Inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector and the support team from the CQC national contact centre who made the telephone calls to people and their relatives.

Service and service type:

Candlelight Homecare Glastonbury Area Office is a domiciliary care service providing personal care and support for people in their own homes.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was announced. We gave the service 48 hours’ notice of the inspection visit because it is a domiciliary care service and we needed to be sure that the registered manager and other senior staff would be available to speak with us. We also needed to ensure that people’s consent was gained for us to visit them in their homes.

Inspection site visit activity started on 7 May 2019 and ended on 8 May 2019. We visited the office location on 7 May 2019 to see the manager and office staff, to review care records and policies and procedures. On 8 May 2019 we visited people in their homes and spoke with care workers.

What we did:

Before the inspection we reviewed all the information we held about the service. This included notifications the provider had sent us. A notification is how providers tell us important information that affects the running of the service and the care people receive.

We had requested and received a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we visited four people in their homes. We spoke with five people and six family members on the telephone. We also spoke with six members of staff, as well as the registered manager.

We looked at a range of records during the inspection, these included four people’s care records. We looked at information relating to the management of the service including quality assurance audits and meeting minutes. We also looked at three staff files, the recruitment process, complaints, and staff training and supervision records.

Overall inspection

Good

Updated 14 June 2019

About the service: Candlelight Homecare Glastonbury Area Office is a domiciliary care service providing personal care and support for people living in their own homes in the areas surrounding Wells, Shepton Mallet, Evercreech, Glastonbury and Street. At the time of the inspection they were providing personal care for 146 people.

People’s experience of using this service:

People were supported by a consistent and stable staff team who knew people’s care and support needs well. Staff supported people in developing and maintaining their independence, which was evidenced in their care plans.

People received care and support that was safe. The provider had a robust recruitment programme which meant all new staff were checked to ensure they were suitable to work with vulnerable people. All staff had received training in safeguarding vulnerable people.

Risk assessments were in place to identify any risk to people and staff. All staff understood the actions to take to ensure people received safe and effective care and support.

People received care from staff who were kind and caring. Staff always respected people’s privacy and dignity. Staff encouraged people to be involved in their care planning and reviews when they were able to.

People received responsive care and support which was personalised to their individual needs and wishes and promoted independence. There was clear guidance for staff on how to support people in line with their personal wishes, likes and dislikes.

There were systems in place to monitor the quality of the service, ensure staff kept up to date with good practice and to seek people’s views. Records showed the service responded to concerns and complaints and learnt from the issues raised

People and staff spoke positively about the registered manager. Staff said they were valued and supported by the provider.

At our last inspection we rated the service good. The report was published November 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained Good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk