Mus4banj Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We reviewed 3 quality statements for this key question. There had been some improvements in governance processes since the last inspection. The provider had implemented audits to have oversight for the safe management of medicines and care records. However, the oversight of safe recruitment processes had failed to improve. The provider had requested feedback from people who used the service. Any feedback was acted upon. The provider had responded to complaints and met with people and their representatives to achieve an outcome.

This service scored 57 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff felt valued in their role and were offered the opportunity to develop their role which including additional training and management responsibilities.

The provider was proactive in ensuring staff were protected from discrimination and ensured their voices were heard. The provider supported any adjustments required to support staff.

Staff understood their role and responsibilities. Staff felt supported by the registered manager and some staff had been given additional responsibilities to develop in their role.

There had been some improvement to governance processes since the last inspection. The provider had implemented audits to have oversight for the safe management of medicines and care records. However, the oversight of safe recruitment processes required further development.

The provider worked in partnership with commissioners and health and social care professionals such as district nursing teams to improve outcomes for people. The local authority told us they had been supporting the service to make further improvements.

Staff felt they were able to build relationships with the people they supported and their relatives. Staff felt building the relationships had helped them to develop shared ways of working in the best interests of the people they supported.

The provider had requested feedback from people who used the service. Any feedback was acted upon. The provider had responded to complaints and met with people and their representatives to achieve an outcome.