Park View

Updated 28 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic, we are conducting a thematic review of infection control and prevention measures in care homes. Park View was selected to take part in this thematic review, which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 18 November 2020 and was announced.

Updated 28 November 2020

About the service:

Park view is a care home providing personal care to 14 people with a learning disability or autism at the time of the inspection. The service accommodates up to 14 people across three bungalows located on the same site.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was registered for the support of up to 14 people, which is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area and being separated into three separate domestic style properties.

People’s experience of using this service and what we found:

People received personalised and responsive care. Staff were aware of risks to people’s safety and wellbeing; they supported people to lead full and active lives, whilst managing these risks. Staff were knowledgeable about how to identify and report any signs of abuse and people received their medicines in line with their prescription.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People used a range of communication methods to express their needs and wishes. Staff were skilled at understanding these methods, including people’s non-verbal communication.

People were comfortable in the presence of staff and relatives told us staff were caring, sensitive and helpful. This sensitivity extended to family members and others involved in people’s lives. Staff worked very well with health professionals to ensure people received co-ordinated and effective health and social care. This had led to very positive outcomes for some people in particular.

Detailed care plans were in place, so staff knew how to support people in line with people’s needs and preferences. People took part in a range of individually tailored activities, at the service and in the community.

Systems were in place to check the quality and safety of the service and regular audits were conducted. We received positive feedback about the management of the service from relatives and staff. Staff told us they felt supported, were listened to and worked well together as a team. The registered manager and staff team demonstrated a commitment to continually improving of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated Good overall (published 24 January 2017).

Why we inspected:

This was a scheduled inspection based on the service’s previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.