The Care Quality Commission

Archived: Nestor Primecare Services Limited t/a Primecare Primary Care - Birmingham

Unit 4, 50 Summer Hill Road, Birmingham, West Midlands, B1 3RB (0121) 214 3780

Provided and run by:
Nestor Primecare Services Limited

All Inspections

12, 18 December 2012

During a routine inspection

During this inspection we had limited opportunity to speak directly with people using the service, however we noted from the providers patient satisfaction surveys there was a high level of satisfaction with the services provided. Analysis of feedback to the provider showed 93.9% of people had been fully satisfied with the service between January and November 2012. We spoke directly with two people who had seen the Doctor at the out of hours centre. Their comments included, "It has been very quick. Staff on the phone were helpful and polite and talked to me well."

The provider also used an external company to provide further analysis of people's satisfaction. Comments in this report included, "I was happy to be able to see and speak to a Doctor on a weekend when my own Doctor was not available," and "Fast efficient and friendly, I liked the way we were treated fairly," and I liked "The multilingual staff and the sympathy they showed my elderly father."

We found the premises were clean, and good infection control measures were in place. 86% of people who commented said the premises were clean and comfortable.

We found staff had been checked before they started work. This ensured they were qualified and experienced for the work they were employed to do.

We found there were extensive audits being undertaken to ensure a high quality service was provided.