21 June 2021
During an inspection looking at part of the service
The Royal Elms is a residential care home providing personal and nursing care to 19 people aged 65 and over at the time of the inspection. The service can support up to 26 people. The home is in one adapted building over two floors. People accessed their rooms via a stairwell or passenger lift. There are two communal lounges , a large dining room and an outside decked area.
People’s experience of using this service and what we found
The home was clean, and improvements had been made to the décor of the home and storage of personal protective equipment (PPE). Staff were aware of the latest guidance in relation to the pandemic and wore PPE when supporting people with personal care. Staff were recruited safely and staffing levels were sufficient. The registered manager had shared further information and training around safeguarding vulnerable adults and whistling blowing with staff. Staff felt confident to raise any concerns. The safety of the premises was maintained, and bathrooms had been refurbished. Medicines were given as prescribed.
Improvements has been made to the oversight and governance of the service. Audits highlighted areas for improvement. The registered manager ensured any concerning information was reported to the appropriate professionals. People felt involved in the positive changes in the home, such as the redecoration. It was evident the registered manager had been a key person in embedding and sustaining improvements across the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update) The last rating for this service was inadequate (published 8 December 2020) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
This service has been in Special Measures since 8 December 2020. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Royal Elms on our website at www.cqc.org.uk.