16 August 2018
During a routine inspection
Abbots Lawn is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Abbots Lawn accommodates up to 37 people in one adapted building for older people, people living with a physical disability, sensory impairment and some people living with dementia. At the time of inspection, there were 34 people living at the service.
The home is situated in Bognor Regis, West Sussex and accommodation was provided over two floors. There were assisted bathrooms on each floor, a dining room and two lounge areas on the ground floor.
At our last inspection on 26 July 2016 we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
The manager registered with the Care Quality Commission in November 2011. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service continued to have robust safeguarding systems, policies and procedures to protect people from abuse. Local safeguarding procedures were followed to respond to safeguarding concerns promptly.
Risks to people continued to be assessed to keep people safe. There were sufficient numbers of staff to support people and meet their needs safely. A relative told us, “I feel they have the ability to care for him as I want 24/7.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People’s care, treatment and support continued to be delivered to a high standard and in line with current legislation. People were supported to maintain a balanced diet and had access to healthcare services when needed. One person told us, “the food is good and if you don’t feel well they will get the doctor to look at you.”
People continued to be treated with kindness, respect and compassion. We observed people being actively involved in making decisions about their care, as far as possible, such as; choice over food and drinks, participating in activities and personal care.
People continued to receive excellent person-centred care and were involved in developing their care plans. People felt confident to raise a complaint and speak to the registered manager if needed. One person told us, “The manager is approachable and would sort it out.”
Abbots Lawn continued to promote a positive culture that was person-centred, open, inclusive and empowered people to live healthy active lives.
The registered manager and provider actively involved staff in opportunities to continuously learn and improve the quality of the service, taking on board feedback from people and relatives. Innovative ideas were being developed such as a sensory garden and a shop in the garden where people and family members can volunteer.