24 October 2013
During a routine inspection
People were being involved as far as possible in planning and consenting to their care and support and were enabled to make decisions about matters which affected them.
People told us the support they received was good. They had support plans describing their specific needs and choices, with instructions on how their support should be provided.
People were supported to make choices, try new experiences and develop independence skills.
We found arrangements were in place to safely support people with their medicines.
People told us they liked staff who provided their support. We observed positive and meaningful interactions between people who used the service, support workers and managers. We found there were enough staff to provide people's support.
There were systems in place to help support people to make complaints and raise concerns. But we found some improvements were needed to make sure concerns were properly dealt with.