13 April 2012
During a routine inspection
People using the service told us they were aware of their care plans, but not always the details in them, and added this was did not cause concern to them, as they could find out from staff what they needed to know.
One of the parents told us 'We wanted the best care possible for (name) the NAS gave us that'; 'I am impressed by their (staff) professionalism' and 'If (name) wants to do something they provided the staff to do it'. Another parent of a person using the service told us they were very happy with the service and the staff 'were brilliant' and 'I'd be lost without them'. People had varying knowledge of their care plans, though all four parents and relatives we spoke with confirmed there was a copy they had seen in their respective relatives' accommodation.
We found that relatives were aware of what constituted abuse and who to contact if needs be. Staff were also aware of how to safeguard people and how to recognise, and if necessary, report on different forms of abuse.
Staff told us that some people using the service did not require regular medication, and they would look at the plan of care for details on what medicine was required on a regular or once off basis.
One parent confirmed they had returned a completed quality assurance questionnaire as well as taking up issues directly with senior staff. Another parent told they had received a questionnaire but returned it uncompleted. They gave the reason as the document was 'not fit for purpose' the person also added they followed up this issue with the management at the National Autistic Society.
Staff told us that they prefer to complete any care plan reviews with the person so they were aware of any changes and had the choice to participate and comment if they chose to.