13 July 2011
During an inspection looking at part of the service
During this visit we spoke to four people who live at the home, two visitors and four staff who work at the home.
People told us that they were kept informed and a visitor said 'They always tell me if mom is unwell'.
We saw that staff give people choices about how and where they wanted to spend their time, and give people choices about food and drink.
People told us that they liked the food and one person said 'The food? Well I have never had to send any back lets put it that way'.
Prior to our visit we had been told that there was not enough staff available to meet people's needs. People we spoke to were complimentary about the staff and one person living at the home said 'I don't usually need them at night but if I do they come straight away'. There seemed to be enough staff on duty at the time we visited to meet people's individual needs.
Prior to our visit we were told about concerns that medicines were not safely managed by the home. We looked at the medication for some people who lived at the home and found that it was not always managed safely.
During our visit we were told by staff that they had enough equipment to meet people's needs. We saw that the home was clean, tidy and odour free on the day of our visit.