6, 7 February 2014
During a routine inspection
Two people using the service and a relative told us they received the right kind of support to develop their confidence, independence and social integration. One of the people said, "I have become more independent and confident with the support I have had. I am also more confident in talking to my support worker's, one to one about money, for example."
The medication administration system in place made sure that people who used the service received safe support to take their medicines as prescribed by their doctors.
Robust checks had been made before employing new staff. This ensured that people who used the service were supported by suitably qualified, skilled and experienced staff.
This service had a system in place to continually improve the support provided by listening to and responding to the views of people using the service and their representatives. Two people we spoke with described the service as "Great" and "Excellent".