Updated 22 April 2024
Longmead Court Nursing Home is a residential care home providing personal and nursing care to older people, some of whom were living with dementia. At the time of the assessment, the service was also used by autistic people or people with a learning disability but was not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We completed this assessment between 20 June 2024 and 1 July 2024. This was a responsive assessment, covering 17 quality statements. We looked at Learning culture; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; Medicines optimisation; Assessing needs; Consent to care and treatment; Kindness, compassion and dignity; Independence, choice and control; Person-centred care; Equity in experiences and outcomes; Capable, compassionate and inclusive leaders; Freedom to speak up; Governance, management and sustainability and Learning, improvement and sustainability. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We found 3 breaches of the legal regulations in relation to safe care and treatment, person-centred care and governance. The provider had not managed risks to people’s health and safety effectively. People’s medicines were not managed safely. People’s care did not reflect their personal preferences. The provider’s governance systems were not effective in identifying and addressing concerns. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.