Adonai Healthcare Services Also known as Adonai Services Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by staff who showed them respect and dignity as well as encouraging their independence. When people’s needs changed, the service responded to and adapted the care calls as necessary. Staff felt supported in their role through communication, training and staff meetings.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and families were happy with the care they received and felt they were treated with dignity. People said, “We have good old chats. I like all these girls, they’re really nice. They always ask to pull the curtains before they give me my wash” and, “They are very polite.” Relative’s told us, “He has always been treated well”, “She has a very strong bond with staff” and, “They do cheer her up and she’s looked after.”

Improvements had been made since our last inspection and people were now being providing with dignified and respectful care from staff. Staff felt they provided care to people in a compassionate and dignified way. The registered manager told us, “We use the mum test and staff have training on dignity. Whatever service users ask for, you do it for them. If it is outside their care plan, staff would discuss this with us.” Staff told us, “I put on a smiling face and treat them (people) with respect”, “I do say I give them the best care that I can” and, “When in their room I close their windows and curtains before personal care. They may not be able to make a decision, but you have to give them that respect.”

We did not receive any feedback from partners in relation to this evidence category as part of this assessment.

People were treated as individuals. One person told us, “They respect how I am and me as a person.” Relative’s told us, “We are lucky with the girls we have. They know him well and they treat him like family” and, “They (staff) know her and her way and her needs.”

Management recognised people’s individual equality and diversity. They told us staff undertook LGBTQ training and the registered manager told us (in relation to one person). “They like their routine. That is very important to them. I visited and had a meeting with her and we have put a system in place that there would only be four different staff providing care to her. This helped to ensure it didn’t affect her mood by have lots of different staff. It has been working well so far.”

Staff received appropriate training in relation to care, dignity and respect. This helped staff to understand their duties to ensure people were treated as individuals.

People felt in control of their care and independence. One person told us, “I have equipment to use and they (staff) encourage me to use it.” Another said, “They encourage me to get dressed by myself and if I’m having problems they will help.” A relative told us, “We need staff who know him well. We now have a pool of staff that have been trained specially to do what he needs.”

People were able to make their own decisions. The registered manager told us, “[Person’s name] likes to have a (takeaway) every Friday at 12pm and care staff ensure they do this.” Staff said, “We encourage people to get involved in the duties we are doing, like washing their face, or putting on their shoes, so they don’t feel like a liability to you.”

Care plans contained information about people and the decisions they could make. There was also detail about what people could do for themselves, for example, where staff were guided to prepare a flannel and soap for one person to enable them to wash themselves and how staff were to encourage another person to brush their own teeth.

Staff responded well to people’s needs. One person told us, “They are very accommodating and they supported me when my husband died.” Relative’s said, “They (management) have really trained them (staff). They know exactly how to handle him now” and, “In the early days we had to adjust the timing. We raised it and they accommodated the changes we wanted.”

Where people required changes to their care package, the agency accommodated them. The registered manager told us, “One person went to respite when their family went away, but this was unsuccessful. The next time they went away they left their family member in our care and we provided a live-in carer. This worked really well.”

Staff were supported by management. The registered manager told us, “We have organised a Christmas meal for staff. We have supported staff new to the country, assisting them to get a car or accommodation. We showed them around the area and have assisted those with children to find appropriate schools. Staff know they can always come to us and speak up. We will always discuss things with them and support them in any way we can.” Staff told us, “They (management) encourage you in what you are doing. They tell us about the good reviews we are getting” and, “They are just a phone call away. We have good effective communication.”

Management had an open-door policy and staff were confident to approach the registered manager when needed. Staff meetings were held where staff could discuss any concerns and supervisions were carried out to enable staff to meet with their line manager on a one-to-one basis. All staff had received training to help ensure they were competent and confident in the role. Training included safeguarding, medicines management, falls, infection control, the Mental Capacity Act and health and safety. A staff member said, “I had a 2-week induction and shadow shifts with another staff member to see how things were done.”