15 March 2012
During an inspection looking at part of the service
We were told the food was enjoyed and that they help choose the menus.
We could see people were happy to eat their meals where they preferred. Some stayed in the lounge, some moved to the dining room and some preferred to eat in their bedrooms.
Although we did not talk to people who use the service about the staffing team we did observe good interactions between staff and people who live in the home. No one appeared rushed, we did not hear bells summoning help and everyone we observed was smiling and interacting with each other.