Select Support +

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The service worked in line with the principles of Right support, Right care, Right culture. People were treated with dignity and respect, and staff promoted people’s independence, choice and control. Staff knew people well and people had control over their day to day activities and how they spent their time. People and relatives told us staff were caring. Staff provided us with examples of how they promoted people’s independence. People received personalised care, tailored to their individual needs and preferences, and staff supported people and their relatives to be involved with decisions relating to their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and compassion. One relative told us their loved ones “Physical, mental, emotional and social needs are all taken into account.”

Staff told us they provided kind, compassionate care to people. They spoke about the people they supported in a positive way and described how they protected people’s dignity. One staff member told us, “[Name of person] has a wonderful sense of humour, they are great, and I love working with them. During incidents staff described how they supported people in a reassuring and supportive way. Incident records we reviewed contained language such as, “Staff told [name of person] they were safe” and staff were “Comforting” a person whilst they were anxious.

One professional provided the following feedback to the service, “[The Person] has spoken very highly of Select Support +, particularly the staffing team who [the person] has built close, reciprocal relationships with.”

People and relatives told us staff knew them well. One person told us, “Staff know me well.” One relative told us, “[Staff] were [relatives] voice when I couldn't be there, I had complete trust they would be speaking up for [relative].”

Staff knew people extremely well. They told us about peoples likes and dislikes and what was important to them. Staff told us they treated people as individuals. One staff member told us, “We support each client individually, they have personalised plans.” Another staff commented, “Care is absolutely led by the clients.” The registered manager told us for 1 person, “Staff are able to identify triggers as staff and management team have took time to get to know [person] and understands their needs.”

People’s care plans provided information about people's likes and dislikes and religious and cultural needs to support person centred care. Staff had received equality and diversity training in line with the provider's relevant policy. The service had considered people's personal histories, cultural needs, and personal characteristics as part of their assessment and care planning.

People were supported to be independent. One relative told us, “They get [person] to do what [person] can do, getting to be more independent, puts washing in the machine, puts cups in the dishwasher and waters [person’s] plants.”

Staff were aware of the importance of promoting people’s independence. One staff member told us, “Our aim is to give clients the best possible life and as much independence as possible.” Staff provided us with examples of how they supported people remain as independent as possible. The registered manager told us, “We are keen on teaching life skills, promoting independence, people experiencing the world and strive for independence, process and outcomes, we like everyone to have the same outcome, it gives everyone something to work towards.”

People's care plans included information about how to promote their independence and in relation to their choices and preferences.

People and their relatives were confident staff would contact a medical professional if needed. One relative told us, “However small, they access the GP”.

Staff told us what action they would take in case someone needed assistance immediately, for example in case of a fall or injury. Staff also provided examples of instances when they had called emergency services and referred people to specialist services.

Staff told us they felt well supported and valued by the registered manager and senior staff team. One staff member told us, “I have never worked in any company that has been so supportive for clients and staff and They are very good at looking after staffs mental health as well.” The registered manager told us about the support and well-being initiatives in place to ensure staff feel valued, supported, and empowered to perform their roles. This included team-building days, an open-door policy and mental health drop-in days.

The service had processes in place to ensure workforce wellbeing and enablement. Staff received support and the management team were accessible to staff when needed.