30 July 2013
During a routine inspection
People who used the service had complex needs which included communication difficulties. We saw that people were smiling and looked happy and relaxed in the home. We observed the care people received. We read information from their families that told us that they were happy with the care their relative received. We spoke with two care staff during our visit.
We looked to see if people who used the service had consented to their care, treatment and support. We saw that the service had systems in place to ensure that people were supported to give their consent about their care while living at Scotch Orchard.
We looked at care files which provided information about people's care and spoke with the manager. We saw that the service was meeting the care and welfare needs of people who used the service.
We saw that the home had arrangements in place to cooperate with other providers. This ensured that people received continuous care.
We looked around the home and saw that people lived in a safe and comfortable environment. The manager showed us the areas of the home that had been redecorated and refurbished since our last visit. This included people's bedrooms.
We saw that improvements were needed to ensure that people's care files were updated to ensure that they accurately reflected the care and support care people needed.