• Doctor
  • Independent doctor

Archived: Bupa Centre - Battle Bridge House

Overall: Good read more about inspection ratings

Battle Bridge House, 300 Gray's Inn Road, London, WC1X 8DU (020) 7656 3719

Provided and run by:
Bupa Occupational Health Limited

Latest inspection summary

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Background to this inspection

Updated 23 July 2019

Bupa Centre – Battle Bridge House is the registered location of Bupa Occupational Health Limited. CQC regulated services offered from the location include mammography and private GP services. The service also offers the following which are not covered under the scope of our registration and as such were not inspected or reported on: health assessments, musculoskeletal and workplace health services. Services are only available to adults over 18 years of age.

The service is located in a purpose-built property with street level access into a reception and waiting area servicing the whole building. The building is fully accessible with lifts to all floors and accessible facilities. Patients are directed to the health assessment and private GP service floor with a separate reception and waiting area, staff offices, facilities and consultation rooms. Patients are escorted to the mammography service located in the basement level.

Services are available to any fee-paying patient. Services can be accessed through a membership plan or on a pay per use basis.

Services are available by appointment only between 7.30am and 6pm Monday to Friday.

Staff include the centre manager who is supported by clinical and administrative leads. The clinical team is led by a lead physician with a team of ten GPs. There are two radiographers, ten health advisors and two physiotherapists. The administrative team is led by an administration manager with a team of four administrative and reception staff. Those staff who are required to register with a professional body were registered with a licence to practice.

The service is registered with the CQC to provide the regulated activities of diagnostic and screening procedures and treatment of disease, disorder or injury.

Before visiting, we reviewed a range of information we hold about the service and asked other organisations to share what they knew. During our visit we:

  • Spoke with a range of clinical and non-clinical staff including GPs, service managers and administration staff.
  • Reviewed an anonymised sample of the personal care or treatment records of patients.
  • Reviewed service policies, procedures and other relevant documentation.
  • Inspected the premises and equipment used by the service.
  • Reviewed CQC comment cards completed by the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Good

Updated 23 July 2019

This service is rated as Good overall. (Previous inspection March 2018. This inspection was unrated)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bupa Centre – Battle Bridge House on 26 June 2019 as part of our inspection programme.

The service is registered with the CQC to provide a private GP service and mammography service.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Bupa Centre – Battle Bridge House provides a range of non-surgical interventions, for example health assessments, musculoskeletal and workplace health assessments which are not within CQCs scope of registration. Therefore, we did not inspect or report on these services.

The centre manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received five completed CQC comment cards. All were positive about the service commenting on the friendly and professional service received.

Our key findings were:

  • The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved.
  • The service reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Services were provided to meet the needs of patients.
  • Patient feedback for the services offered was consistently positive.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care