31 January 2014
During a routine inspection
People were asked for their consent before they received care and treatment and the provider acted in accordance with their wishes. People experienced care, treatment and support that met their needs. Their care and treatment was planned and delivered in line with their individual assessment.
People's needs were assessed and a detailed medical history was taken from each person and discussed prior to their healthcare assessment or treatment. Treatment was planned and delivered in line with their individual plan.
People were cared for in a well-maintained environment by staff who had been trained to deal with medical emergencies.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
There was an effective complaints system available. Comments and complaints people made were responded to appropriately.