Archived: Bayberry Clinic

Updated 23 July 2014

We visited this service on 2 April 2014. The inspection team included an inspector and both an Expert by Experience and a specialist advisor with experience of drug and alcohol rehabilitation services. Prior to the inspection, we looked at notifications received from the provider and information received via our website.

We carried out this inspection under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process under Wave 1. Wave 1 is the first testing phase of the new inspection process we are introducing for adult social care services.

We spoke to two people who were receiving a service from Bayberry Clinic. We also spoke with three support workers, a domestic worker and the registered manager. We looked around the service and made observations of staff interaction with people.

We looked at both people’s treatment and medicine administration records. We reviewed training and supervision records for four members of staff. We looked at team meeting documents and the organisation’s policies and procedures and health and safety risk assessments. We looked at quality assurance feedback from people who had used the service.

At the last inspection in January 2014 we found concerns regarding people’s treatment records and that people were not protected from risk as appropriate treatment plans were not implemented. The provider gave us an action plan which told us they would address these by 1 April 2014.

Updated 23 July 2014

Bayberry Clinic provides residential accommodation together with a structured psychosocial treatment programme for up to eight people who are recovering from drug and alcohol addiction. The clinic provides abstinence based treatment. At the time of our visit two people were receiving treatment and support from the service.

People told us that they felt safe at the service and that their rights were protected. One person told us “I feel safe and I’m involved in my treatment.”

People were protected from the risk of self-harm as the provider had appropriate risk assessments and treatment plans in place to meet their needs. Detailed risk assessments were in place and reviewed as people’s needs changed.

People were involved in the assessment of their needs and were involved in planning their treatment to meet their individual outcomes. People were encouraged to express their views about the service they received. One person we spoke with told us “I was involved in the assessment of my treatment and I’ve been given a copy of my treatment plan.”

People received support and treatment from well trained and motivated staff. Staff were also supported and encouraged to develop professionally. Support workers demonstrated good knowledge of how to meet people’s needs and were aware of their preferences and personal history. We observed that support workers treated people with dignity and kindness. People and support workers talked positively about their professional relationships.

The provider acted upon any concerns raised from people’s feedback. We saw that some people stated they felt that the environment, especially bathrooms, of the service required updating. We saw that these comments had been acted on. We saw that bathrooms in the home had been refurbished and that the registered manager had plans in place to refurbish areas of the home identified as in need of attention.

The provider had detailed risk assessments and policy and procedures in place regarding the safety of the service. These included health and safety and fire safety policies and procedures. There were detailed risk assessments in place, which identified clear risks and how these are managed. Support workers were aware of how to manage risks and who to contact.