We carried out a review of the data available to us about Radfield Home Care Croydon & Sutton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radfield Home Care Croydon & Sutton, you can give feedback on this service.
Radfield Home Care Croydon & Sutton is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection 5 people were receiving personal care, most of whom were older people and required support to remain as independent as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received the right support in relation to risks, such as those relating to age and frailty and moving and handling. There were enough staff to support people safely and staff timekeeping was good. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE), to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines and the provider had good oversight of this through electronic systems.
Staff received the training and support they needed to meet people’s needs and the provider held weekly workshops for staff to enhance their knowledge on key areas. People were supported to maintain their mental and physical health and to maintain contact with professionals involved in their care. People received food and drink of their choice. People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People liked the staff who supported them and developed good relationships with them. The registered manager carefully matched people with staff based on shared interests and backgrounds as well as personalities as far as possible. People were introduced to staff to check they were happy with the match before care began. Staff shadowed senior staff to learn how to provide care in the best ways for each person and so staff came to know people well. People received consistency of care from a small number of staff who knew them well. People were supported to improve their independent living skills as far as possible and staff treated people with dignity and respect. People were involved in their care and their care plans were based on their individual needs and preferences. People were encouraged to raise any concerns or complaints.
The registered manager and their management and staff team understood their role and responsibilities. The registered manager engaged and consulted well with people using the service and staff. Staff felt well supported by the registered manager. The registered manager understood their responsibility to notify CQC of significant events as required by law. The provider was involved in the local community attending events and giving talks to help promote the service and help introduce suitable people to care work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 15 July 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.