Hartley House Care Home

Updated 27 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of the CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC measures the provider had in place.

The inspection took place on 22 December 2020 and was unannounced.

Updated 27 January 2021

About the service

Hartley House Care Home is a residential care home without nursing for 57 older people and younger adults. It can also accommodate people who live with dementia.

At this inspection there were 53 people living in the service. Most people lived with dementia some of whom had special communication needs.

People's experience of using the service and what we found

People and their relatives were positive about the service. A person said, “I like the staff here and they’re friendly.” Another person who had special communication needs smiled and held hands with a member of care staff when we used signed-assisted language to ask them about their home. A relative said, "I think it’s lovely here. Relaxed and friendly.”

People were safeguarded from the risk of abuse and received safe care and treatment in line with national guidance. There were enough care staff on duty who had the knowledge and skills they needed. Safe recruitment practices were in place. Medicines were safely managed and lessons had been learned when things had gone wrong. Hygiene was promoted to prevent and control infection and people had been helped to quickly receive medical attention when necessary.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

The accommodation was designed, adapted and maintained to meet people’s needs and expectations.

People were treated with kindness and compassion, their privacy was respected and confidential information was kept private.

People were consulted about their care, had been given information in an accessible way and were supported to pursue their hobbies and interests. Complaints had been properly investigated and quickly resolved. People were treated with compassion at the end of their lives so they had a dignified death.

Quality checks had been completed. People had been consulted about the development of the service and their suggestions had been implemented. Good team work was promoted. Regulatory requirements had been met and joint working was promoted.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 17 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.