17 October 2023
During an inspection looking at part of the service
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence, and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance the Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Based on our inspection of key areas safe and well-led, we found:
Right Support:
The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff were able to respond to people’s individual needs and preferences. Staff understood how to protect people from abuse. The service worked with other agencies and healthcare professionals to ensure the care provided met people's needs.
Right Culture:
People received good quality care and support because trained staff could meet their needs and wishes. We observed staff knew and understood people well and were responsive. On the day of inspection it was evident staff knew people well. A relative we spoke with at the service when we asked if people were safe told us, “Definitely, they are outstanding, wonderful people, so friendly and helpful. Nothing is too much for them.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update:
The last rating for this service was Good (published 20 October 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.