17 November 2022
During an inspection looking at part of the service
People’s experience of using this service and what we found
People told us they felt safe. Staff knew how to recognise abuse and knew how to report it. Risks were assessed and staff knew what to do to reduce any risk of avoidable harm. There were enough staff with the right skills and experience to meet people’s needs. People received their medicines at the right time and in the right way.
The service was clean and hygienic. Staff followed infection control guidance so that risks of infections were reduced. The registered manager carried out checks and audits to make sure polices were being followed and staff practice was safe and meeting people’s needs.
People, relatives and staff felt supported by the registered manager and deputy manager. Staff received ‘supervision’ and told us managers were approachable and inclusive. Care and support was person centred. People and relatives were very happy with the service.
Staff knew people well and had developed positive relationships with people. Staff morale was high, many staff had worked at the service for several years. They were motivated to achieve good outcomes for people.
The registered manager and staff worked in partnership with other professionals such as GP’s, community nurses and the local authority. The service had achieved the Derbyshire County Council Dementia Premium Award and Dignity Award. This meant they had been assessed as meeting the standards required, staff had the right skills, and the environment was adapted to support people living with dementia.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 24 February 2020)
Why we inspected
We received concerns in relation to the management of medicines and about the management of risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We found no evidence during this inspection that people were at risk of harm from this concern.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Claydon Lodge Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.