7 August 2013
During a routine inspection
People we spoke with said they made their own decisions and they told us they had support to make financial decisions. Four people told us they were having independent skills training to become more independent. These individuals had their own goals and these ranged from leaving the home unescorted to living independently. One person had made the decision to move from the main house into supported living accommodation and with the support of the staff was living independently.
People told us the staff did not pressurise them to change their minds if they refused. One person told us they had refused to do an activity and was not put under pressure to participate.
People told us their main meal was provided by the catering staff and they prepared all other meals and refreshments. We saw there were four small kitchens for people to prepare their breakfasts, snacks, refreshments and light meals. Two people told us preparing and cooking their meals was part of their independence living training.
People told us there was enough staff for them to do the activities they wanted to do.
People told us they knew how to complain. Two people told us they had complained and one person told us their complaint had been resolved to their satisfaction. Another person told us there had been miscommunication when they complained and the deputy manager would be investigating this comment.