Archived: Pennefather Court

The people we spoke with told us staff helped them with personal care and supported them to participate in group visits and activities. For example, one person told us, “I like going to the shops each week and visiting friends”

Two care workers told us they had been provided with appropriate training courses, one of which was safeguarding training, which they had both completed in the last twelve months to support them to recognise different types of abuse and understand what their duties and responsibilities were with regards to safeguarding vulnerable adults.

The people who use the service told us they felt safe in the house because the staff were always on hand to provide guidance and support. Two people we spoke with expressed a clear understanding of the complaints procedures in operation in the house, and expressed that they knew how to raise concerns with staff if they had any issues.

We saw care plans provided appropriate information about people's needs and how they were to be met. The focus of the care plans was very clearly the person who received care and support. We saw their particular needs, interests and background formed the basis of their care plans. There was also evidence people were involved in their care planning.

Staff told us they had been supervised and supported in their work with people who used the service.

When we spoke with people who used the service, they told us they felt comfortable with staff and the way their care and support was provided. They told us they could speak to the home's manager freely. They said they also had people outside the home who they would raise any concerns with if they wanted to. People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.