25 October 2023
During a routine inspection
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right Support
People’s needs were assessed, and care and support were delivered in line with current standards to achieve effective outcomes. Risks to people had been assessed to ensure their needs were met safely. People’s individual needs were met by the adaption, design, of the premises. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People were supported to express their views and make decisions about their care. People were supported to maintain relationships, follow their interests, and take part in activities that were relevant to them. People had access to health care professionals when they needed them. People’s privacy, dignity and independence were respected and promoted. There was a complaints procedure in place in formats that people could understand.
Right Culture
There was a clear management structure in place and staff said they received good support from the registered manager. Staff were trained in areas related to people’s needs and they received regular supervision from the registered manager. The provider sought people’s views about the running of the home through surveys and meetings. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on.
The provider had safeguarding and whistle blowing procedures in place and staff had a clear understanding of these. Robust recruitment checks had taken place before staff started working at the service. There were enough staff available to meet people’s needs.
People’s medicines were managed safely. Staff followed government guidance in relation to infection prevention and control. People’s preferences for their end-of-life care was sought and recorded.
The registered manager and staff worked in partnership with health and social care providers to deliver an effective service.
Rating at last inspection and update
This service was registered with us on 6 October 2022, and this is the first inspection. The last rating for the service under the previous provider was good, published on 24 November 2017.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk