Holly Lodge

Updated 13 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection visit.

Service and service type:

Holly Lodge is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection

The inspection was unannounced.

What we did:

Before the inspection:

We reviewed information we had received about the home since the last inspection in October 2015. This included details about incidents the provider must notify us about, such as abuse. We assessed the information we require providers to send us at least once annually (the Provider Information Return) to give some key information about the service, what the home does well and improvements they plan to make. We used all this information to plan our inspection. We checked for feedback from local authorities and commissioning bodies.

During inspection:

We looked at the information we had gathered. We met and spoke with three the people living at Holly Lodge, we spent time observing staff working with and supporting people in communal areas during the inspection. We also spoke with three relatives. We spoke with two care staff, the deputy manager and the registered manager.

We reviewed a range of records. This included two people's care records and medication records. We also looked at the training records of all staff and staff rotas. We reviewed records relating to the management of the home and looked at a small selection of policies and procedures developed and implemented by the provider.

Updated 13 April 2019

About the home:

Holly Lodge is a residential care home registered to provide personal care and support for up to 23 people aged 65 and over. At the time of the inspection there were 15 people living in the home.

People’s experience of using this home:

People who used the home continued to be supported to remain safe. Staff knew people well and supported them with kindness and consideration. Staff knew how to keep people safe and had received training in safeguarding and how to reduce the risks of harm from occurring.

People received medications safely and risks to people had been assessed and managed to identify and reduce or address the impact of any known risks. People were supported to access healthcare services as needed and staff responded promptly to changes in people’s health. Other aspects of safety, including fire safety and issues of personal safety, were well managed in the home.

People continued to be supported in a comfortable home with access to all communal areas and private space as they wished. People were supported to maintain their health through a good diet that provided them with choice and addressed their nutritional needs. Drinks were readily available at all times.

Peoples rights were upheld and protected and people received kind support and assistance to have choice and control over their day to day lives. People’s preferences and experiences were known and staff provided personalised encouragement and enabled people to do as much as possible for themselves.

People continued to be supported by an established team of staff who provided kind and personalised care to people living in the home. Safe recruitment of staff ensured people were supported by staff of good character. People were supported by staff who were well trained and focussed on supporting them with their plans.

There was a range of effective monitoring systems in place that checked if the home was well managed and delivered care that was supportive enabling people to have a good quality of life. People and staff were encouraged to provide feedback about the home. The registered manager was aware of their responsibility to report events that occurred within the home to the CQC and other external agencies.

The home met the characteristics of a rating of good in all areas. More information is in the full report.

Rating at last inspection:

The service was rated Good at the last inspection; the reports was published in October 2015.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk