About the service Heywood Lodge is a residential care home providing personal care to 5 people aged 65 and over in one adapted building. The service can support up to 7 people.
People’s experience of using this service and what we found
People informed us they received a consistently good service and felt safe with the support they received from the staff.
Each person had a care plan containing a risk assessment. Staff were aware of people’s needs and how to support them. This included recorded information in the care plans regarding people’s prescribed medicines and staff had received training in the administration of medicines. Staff were recruited through a robust recruiting procedure. People informed us that there were sufficient members of staff on duty at all times to support them.
Staff knew people well and provided support to them in the way they wished. People’s individual needs and preferences were recorded and understood by the staff. Support was provided which ensured people received nutritious food and drinks of their choice. Staff were supported through planned training, supervision and a yearly appraisal.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were involved in decisions about their care and staff sought appropriate consent and asked people what help they needed. People received care that respected their privacy and dignity as well as promoting their independence wherever possible.
Each person had an individual care plan including an assessment of their needs, risk assessment and detailed information about how to achieve agreed goals. People told us that their personal care and support was provided in a way which maintained their privacy and dignity. People spoke positively about the way staff treated them and reported that they received appropriate care. Staff demonstrated a good knowledge and understanding of the people they cared for and supported,
The service had a complains policy which had been designed so that it could be understood and used by the people using the service.
The service was well-led by a dedicated manager who demonstrated understanding and commitment to the needs of the people who used the service. The registered manager carried out audits of the service activity and sought the views of the people using the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good and the report was published on (8 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow-up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.