Updated 4 June 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team: On day one the inspection team consisted of one inspector, a specialist advisor for medicines and two experts by experience. One inspector visited on day two of the inspection.
An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type: Sunnyview House Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: The inspection was unannounced on day one and announced on day two.
What we did before the inspection: Before the inspection we reviewed information we held about the service. This included notifications from the provider and feedback about the service from the local authority contracts and safeguarding teams. A notification is information about important events which the service is required to send us by law.
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection: We spoke with 10 people who used the service and seven people's relatives. We spoke with 10 staff members including the registered manager, clinical services manager, activities coordinator and chef.
We observed the lunchtime experience and we looked around the building including in people's bedrooms, bathrooms and communal areas.
We reviewed a range of records. This included six people’s care records and multiple medication records. We looked at five staff files in relation to recruitment and staff supervision. Multiple records relating to the management of the service and a variety of policies and procedures developed and implemented by the provider were reviewed during and after the inspection.