27 April 2012
During a routine inspection
People told us that staff were well trained and seemed to know what they were doing.
People also said that they were asked their opinion with one person saying they had taken part in a survey.
People told us that staff were well trained and seemed to know what they were doing.
People also said that they were asked their opinion with one person saying they had taken part in a survey.
People told us that they had a good choice of social activities to take part in and the meals provided at the service offered them lots of choice and variety. People said they enjoyed living in the home and the staff were friendly and supportive.
People said that they had good access to outside healthcare professionals and they were satisfied with the level of medical support given to them. They said staff were good at giving them their medication on time and when they needed it.
People understood about safeguarding of adults and told us that they felt safe within the service. They told us there was an open door policy within the service which worked well and they were confident of using the complaints system if they needed to.