6 February 2019
During a routine inspection
At our last inspection we rated the service as good overall with improvements required in the Effective domain related to implementing care recommendations made by visiting professionals. We found that improvements had been made and maintained in this respect.
At this inspection we found the evidence continued to support the rating of good with some improvements required for people’s consent. However there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
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At this inspection we found the service Good overall.
People were supported to have maximum choice and control of their lives however some restrictions on their freedom had not been considered.
Staff knew how to recognise abuse and understood the actions they should take to report concerns. There were risk assessments and management plans in place to support people safely. Medicines were managed to ensure people had the treatments which were prescribed for them. There were sufficient suitably recruited, trained and supported staff who were aware of infection control requirements to protect people from harm.
People were provided with food and drinks which met their needs and cultural preferences. People’s health and wellbeing needs were monitored and other healthcare professionals contributed to their care whenever necessary.
People were treated in a kind and caring way and were happy with the support they received from staff. They and their relatives were involved with reviewing their care. People were encouraged to be independent and make choices on how to spend their day. People’s privacy and dignity was recognised and upheld. People were supported to maintain their preferences related to their ethnicity, language, culture and religious beliefs. There were activities provided to people who enjoyed them.
There were systems in place to monitor the quality of the home and action was taken to drive improvements. People were complimentary about the management of West Lodge Care Home. People and staff and were given opportunities to share their views of the service. There were audits in place to review the care and identify shortfalls. The registered manager was fulfilling the requirements of their role
Further information is in the detailed findings below