The Care Quality Commission
  • Care Home
  • Care home

Archived: Avondale Nursing Home in Cheltenham

21 Eldorado Road, Cheltenham, Gloucestershire, GL50 2PU (01242) 232012

Provided and run by:
European Healthcare Group PLC

All Inspections

10 April 2013

During a routine inspection

We spoke with people living at the home. All said that the standard of care was good and that staff worked hard to provide the support they needed. People told us that they were able to make choices about their daily living which staff respected. We spoke with three people who were living in the home. They told us that: "it's alright here and I'm being looked after pretty well" and that "staff listen and are very helpful' and how 'there is a nice atmosphere here'.

We saw evidence of how care plans had been reviewed so as to ensure that they reflected the care and treatment choices of people living at the service. People told us that: "staff had asked how they wished to be supported and what activities I enjoyed".

We looked at all of the communal and some of the bedrooms at the home. There was an ongoing programme of redecoration and refurbishment which had resulted in a good standard of decoration and furnishing.

Staff had access to suitable health and safety and specialist training, to enable them to care and support people. During discussions with the manager and staff they demonstrated that they understood the individual care needs, likes and dislikes of people who were living at the home.

11 September 2012

During a routine inspection

We found that the home was providing a good standard of care and accommodation. A new manager had been appointed in the spring of 2012. The manager had conducted a review of how the home had been operating and had introduced a number of changes, which had benefitted people using the service. We saw evidence of how care plans had been reviewed so as to ensure that they reflected the care and treatment choices of people living at the service. People told us that: "staff asked what I liked and disliked". People also told us that: 'staff spoke and spent time with them". The home had reviewed the nature of the activities it provided and employs designated staff to provide activities. People told us that:" they liked the activities and had been asked what activities they enjoyed".

We looked at all of the communal and some of the individual rooms at the home. There was a programme of redecoration and refurbishment which was ongoing. Staff had access to suitable health and safety and specialist training, to enable them to care and support people with dementia. There had been a relatively low turnover of staff. During discussions with staff they demonstrated that they understood the needs, likes and dislikes of people living at the home.