Glenvale Park Care Home

Updated 15 February 2024

Glenvale Park Care Home is a care home providing accommodation, nursing, and personal care for up to 66 people. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this assessment. This is the first assessment of the service since it was registered in November 2022. This assessment was undertaken from 23 April 2024 and ended on 16 May 2024. We looked at 105 quality statements, covering the 5 key questions: Safe, Effective, Caring, Responsive and Well-led. At the time of this assessment there were 51 people in residence. People’s needs were assessed, managed and kept under review. People were supported to stay safe and were protected from risk of abuse. Staff were recruited safely and trained to meet people’s needs including those living with dementia. People received person-centred care, risks were managed and they were supported with medicines. Personalised care plans were followed by staff trained and competent to do so. People lived in a clean and well maintained home. People’s quality of life was enhanced by a range of social events and community integration. People were treated with respect, kindness, care and were encouraged to maintain their independence. People were offered choices and their decisions were respected. Health professional involvement was sought in response to people’s changing needs. Where people were at risk of experiencing inequalities of care, staff ensured services were available and appropriate referrals were made. The service had a registered manager. There was a positive culture within the home, empowering people and staff to speak up without fear and lessons learnt were shared. Systems were in place to monitor all aspects of the quality and safety within the service. Involvement in initiatives helped to improve people's quality of life.

Updated 15 February 2024

People felt safe at the service. People told us their needs were met by staff who understood how to support them, and protected and promoted their health, wellbeing and safety. A person said, “I am content here, there are people I have made friends with, it important to have support from each other in here. ” Feedback from relatives was consistently positive. They told us their family member’s safety, health, wellbeing and quality of life including socialising had improved since they moved to the care home. Relatives could visit without any restrictions. Comments received included, “[Name] can go to all the other floors, we go for a coffee, it’s like going to a café, but better as its safer” and “They have ensured that my [family member] lives in a happy, stress free environment.” People told us staff treated them as individuals. People were involved in the planning of their care that ensured their individual preferences and diverse needs were met. People and relatives told us they had no concerns about the quality of care and support provided, the quality of their accommodation, staff and management. People’s dietary needs were met. We observed people were treated with respect, care and kindness at all times by staff and the management. People were free to move around the care home without any restrictions and were free to spend their time as they wished. People were at the heart of their care, benefitting from a range of in-house activities, social events and links were wider community, local groups and intergenerational activities. The activity team arranged celebrations, parties and entertainment and people were able to invite their loved ones. People and relatives were confident to raise concerns and were confident action would be taken. People had a range of opportunities to give feedback, suggestions and felt they were listened to heard and action was taken.