Glenvale Park Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Pre-admission assessments were comprehensive and holistic. People's care plans incorporated recognised risk assessment tools. Risks to people were regularly reviewed so they continued to reflect people's current needs and expectations. People were supported to live healthier lives. Nutritional screening tools were used to identify those people at increased risk of not eating and drinking well. People’s dietary needs were met. The service worked in partnership with health professionals to improve the quality of care people received. People had access to health care professionals when needed and their advice was clearly recorded, followed by staff so their health outcomes could be monitored and evaluated. People were encouraged and supported to make their own decisions where possible and their consent to care and treatment was sought. Staff were trained, skilled and were knowledgeable with the current best practice in providing effective care that met people’s care and health needs. Staff training was up to date, and specialist training was provided to meet people’s specific health and care needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were involved in the assessment of their needs, and in the planning of their care to ensure they received person-centred support. People were confident staff understood their needs and how to support them. People’s care needs were regularly reviewed to ensure the care and support remained appropriate.

Staff we spoke to said that they were able to meet the needs of the people living in the home. Staff were able to describe to us what support people required. Staff described how they assessed the support needs, allowing people to maintain or develop skills whilst balancing this with the need to keep people safe. Staff told us as part of their team meetings and daily handovers they discussed the needs of people who lived in the home and any relevant changes to each person.

People's care and support was planned and delivered in line with current evidence-based guidance and best practice. People's needs were assessed before they moved into the service and care plans were developed with people and their relatives. Care plans and risk assessments were reviewed at regular intervals or when people's needs changed. Referrals were made to other health professionals when required, for example, speech and language therapists. Nationally recognised tools and guidance were used to identify and monitor people who were at risk of developing skin pressure damage or malnutrition.

People told us they have care and support that enables them to live as they want to. Relatives told us staff knew how to support their family member living with dementia, ensuring they remained at the heart of their care. People’s dietary needs were met. Most people liked the choice and variety of meals. At lunch time we saw plated meal of choice was service with condiments served separately and drinks offered included water, cordial and wine. Where people required support to eat, staff assisted in a caring, sensitive and dignified manner. A relative said, “[Name] does have enough food and drink, and if [Name] asked for a drink, staff would get them one.”

Staff were knowledgeable about people's nutritional support needs. Staff had received training on supporting people living with dementia and told us how they supported people who may be unable to express their emotions. Staff told us they would look out for signs of distress or behaviour changes.

The service worked in partnership with other organisations to ensure staff were trained to follow best practice guidance. The service hosted a professionals breakfast meeting on a monthly basis to enable a discussion about best practice in dementia care to enhance the care and support people received. Systems and processes were in place to ensure care plans, risk assessments and health professionals guidance was followed and people's care and support needs were monitored.

People told us they could access health care services as required. Relatives were confident staff sought appropriate medical advice if their family member’s health was of concern.

Staff had access to people's care plans and felt confident these were up to date. Information was shared at daily meetings which enabled staff to deliver people's care and support with the most up to date information.

Professionals who worked with the service told us the staff and leaders were responsive and acted upon professional guidance. One health professional told us, “The staff share hospital discharge letters with me which enable us to source equipment people might need or emergency medication.”

Systems and processes were in place to ensure people received co-ordinated care. Information was shared effectively which ensured people received timely care and support. Processes were in place to share information with emergency services in the event of someone requiring hospital treatment.

People were encouraged to make healthier choices. People were supported to maintain their health and access health care support as required. There were a variety of activities offered on a daily basis which most people enjoyed. Comments received included, “[Name] is very happy there and there are lots of activities for residents which are geared towards dementia residents” and “Activities are good in Glenvale and there tends to be good variety daily. The lifestyle manager and coordinator have very good relationship with the residents. They know each resident and what makes them happy. They know how to comfort everyone when they are feeling a little low which is good.”

Staff confirmed people were able to access healthcare support when they needed it. Staff monitored people’s health and recognised when people’s health was deteriorating, they referred them to the appropriate healthcare professional. Staff told us about the physical activities people were involved in on a weekly basis and our observations confirmed there was a variety of activities that people could participate in.

Systems and processes were in place to review people's healthcare needs and monitor any changes. Records demonstrated timely action was taken when people's health deteriorated.

People were supported by staff to continue to have a quality lifestyle. Staff respected people’s choices. People and relatives were confident staff monitored people’s health and wellbeing to promote positive outcomes.

Staff were aware of the importance of recording and monitoring people's care and treatments. Staff were aware of the procedures in place to record and report any concerns about people's health and welfare.

Systems and processes were in place to monitor people's health care needs. Regular audits were undertaken by the registered manager and the provider to ensure they had oversight of any themes and trends and when referrals to other health professionals was required.

People told us staff sought their consent and respected their choices and wishes. Relatives, with the appropriate legal authority had been involved in making best interest decisions for their family member living with dementia.

Staff confirmed they had received training in the Mental Capacity Act. Staff understood the importance of seeking people's consent before undertaking any care tasks with them. Staff were able to demonstrate how they would seek consent from people who may have difficulties with communicating.

The provider has systems and processes in place to ensure Deprivation of Liberty Safeguards (DoLS) applications were submitted and action taken when conditions were placed upon the DoLS. Monitoring systems in place enabled applications for renewed DoLS authorisations to be submitted in a timely manner. Mental Capacity Assessments (MCA) were in place where required and people and their relatives were involved in these decisions.