15 February 2018
During a routine inspection
At our last inspection14 January 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
People’s care was planned to suit their needs and keep them safe. Staff understood their responsibility to protect people from harm and poor care. The provider followed recruitment processes to ensure staff were suitable to work within a caring environment. People received their medicines because there were arrangements in place for safe storage, administration and stock control.
People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
People who requested support with their meals were provided with a choice of nutritious food which they enjoyed. Staff liaised with health care professionals to help people maintain their health and wellbeing.
Staff provided kind, compassionate and considerate care. People were given opportunities to voice their opinions and were confident that if they raised a complaint they would be listened to and it would be investigated thoroughly.
People and staff felt supported by the management arrangements in place. An open and inclusive environment was provided for people and staff. There were audits in place to monitor the quality of the service to drive improvements in care.
Further information is in the detailed findings below