17 December 2012
During a routine inspection
We spoke with two people who use the service and they told us that they enjoyed living at Castle Lane Mews. They confirmed that they met with their Key Worker on a regular basis, both informally and formally and felt comfortable raising any concerns with them. They had been given sufficient information before they joined the service and had been involved in developing their support plans and choosing what their monthly goals would be.
Care and treatment was planned and delivered in a way that ensured a person's welfare and safety. The service was provided with comprehensive information on a person at the point of referral. Staff at the service also undertook a variety of risk assessments, depending on the person's needs. Staff told us that people's support plans were reviewed every three months, or as required. We looked at three people's records and found that one person's risk assessments had not been updated since April 2012.
There were policies and procedures in place to protect people from the risk of abuse and to ensure complaints were handled appropriately. Staff received appropriate professional development, regular supervision and could access further training, if required.