At this inspection visit we found that the service had sent out questionnaires and spoken with people about how they wanted to provide their feedback. People using the service had taken part in a project to design questionnaires for their relatives and friends. The five people we spoke with told us they were happy with their care and they felt consulted about the quality of the service.
We spoke with 12 people who use the service in different settings. People said they felt "well supported" by the staff. One person said "I feel safe here and staff help me out when things start to go wrong."
People's care and support needs were discussed and agreed with each person or their advocate. We found that people's needs were assessed and risk assessments and support plans were reviewed as necessary.
Records showed that the provider worked alongside other agencies such as GPs, hospitals and the local authority which placed people with the service and supported individuals to find help with their specific issues.
Staff told us about staffing arrangements in each setting and we found that there were enough staff on duty to meet people's needs.
People felt they had opportunities to comment on the service but there were no mechanisms in place to seek feedback from families and we were not given examples of where people's experiences and views affected how the service was delivered.
Records showed that people had up to date risk assessments and support plans. One person described the service as 'fine' and people told us that they knew about their support plan and who their key worker was.
Staff had attended training about safeguarding vulnerable adults and knew what to do if they had concerns about a person's welfare. People told us that they felt "safe" at the home. We saw that safeguarding concerns had been raised and managed appropriately.
People were asked for their views about their care. Annual customer satisfaction surveys were carried out and people were involved in making decisions about the service they received. There was a complaints policy which people were aware of and people were supported to raise their concerns.