Archived: Bramingham Park Medical Centre

Updated 10 September 2018

Updated 10 September 2018

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Bramingham Park Medical Centre on 25 October 2017. The overall rating for the practice was good with requires improvement for providing responsive services. The full comprehensive report on the October 2017 inspection can be found by selecting the ‘all reports’ link for Bramingham Park Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 10 August 2018 to confirm that the practice had made the recommended improvements that we identified in our previous inspection on 25 October 2017. This report covers our findings in relation to those improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings were as follows:

• An action plan had been put in place to make improvements to the practice which included access and appointments, the telephone system and customer service.
• The practice and the patient participation group had completed their own surveys and questionnaires to identify areas for improvements.
• The NHS Friends and Family Test (FFT) was actively used to monitor patient satisfaction.

Additionally, where we previously told the practice they should make improvements our key findings were as follows:

• The practice had reviewed their list of carers and found that some were incorrectly identified. They now had 30 patients identified as carers which was less than 1% of the practice list size. These patients had an alert on their electronic computer record and they were informed of a bypass telephone number so they could contact the practice without waiting in a queue for the for their call to be answered. The practice had an identified carers champion, a carers noticeboard in the waiting area and written information was available to direct carers to the various avenues of support available to them. There was a carers café held every other month. All carers were offered an annual health check and flu vaccination.

There were areas of practice where the provider should make improvements:

• Continue to review patient satisfaction in response to changes made in the practice following the national GP patient survey.
• Continue to identify patients with caring responsibilities.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 10 September 2018

Updated 10 September 2018

Updated 10 September 2018

Updated 10 September 2018

Updated 10 September 2018

Updated 10 September 2018