7 October 2016
During a routine inspection
Highfield Residential Home provides care and accommodation for up to 23 older people, some of whom live with physical disabilities and dementia. At the time of our inspection there were 21 people using the service, with one person in hospital.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were enough staff to meet peoples' needs. Staff had a good understanding of their roles and responsibilities to safeguard people, and to provide care that was person-centred. Staff were recruited safely and were trained and supported by the managers.
People’s care needs had been identified and appropriate care plans put in place to meet these needs in a way that was consistent. People’s care plans were detailed, up to date and followed by staff . Risks to people’s health and well-being had been assessed and management plans that took account of people’s views and choices. Staff were aware of the risk assessments and supported people accordingly. People’s medicines were managed and stored appropriately, and staff supported people to access healthcare services when required.
People were supported by staff that were friendly, kind and caring. They had their privacy, dignity and choices respected by staff who sought their consent before providing any care. The requirements of the Mental Capacity Act 2005 were met. People told us the meals provided were tasty and they had the support they needed to remain healthy and well.
The provider had a quality assurance system in place, and people, their relatives and staff commented positively about the management team. We did not meet with the registered manager during our inspection because they were on leave. However, the two deputy managers who supported the registered manager were knowledgeable and clear in their role and responsibilities. There were policies and procedures in place to effectively manage complaints, concerns and the quality of the service.