4 November 2013
During a routine inspection
Peoples' consent to care had been obtained and documented. We found peoples' views and experiences had been taken into account in the way the service was provided and delivered in relation to their care.
People experienced effective, safe and appropriate care and support that met their needs and protected their rights.
People were protected from the risk of abuse because staff had received appropriate training.
People were protected against the risk if infection because the agency had policies and risk assessments in place. Staff had received infection control training.
Medication policies were followed and appropriate documentation supported the actions of staff in prompting people to take their medication.
Staff were recruited in a robust and professional manner, supported and trained to meet the needs of people who used the service.
Pendennis Domiciliary Care Agency supported people who used the services or others acting on their behalf, to make comments and complaints.
The agency kept accurate and personalised care and support records secure and confidential for each person who used the service.