30 October 2013
During a routine inspection
People knew the staff well and staff were able to describe how they encouraged and supported people to be as independent as possible and to participate in local activities. At the time of the inspection, two people were going out to a swimming session and then going shopping. From photos of previous sessions, it was evident that people enjoyed swimming. We were told that one person had just bought a new fashionable coat. This was seen with the obvious delight of the owner!
People received appropriate care and support which was based on individual needs, interests and preferences. Care needs were identified from previous records and assessment, in discussion with professionals and through body expressions. Individual mannerisms helped staff to know what each person needed. Care was centred on each person individually which meant that safe support was provided which enabled individuals to be as independent as possible. A wide range of community activities and outings were arranged which took account of each person's individual choices.
There was a new medication system in place. Staff were able to describe and we observed the procedures and recording methods followed. Records were accurate and up to date.
Staff worked as a close and supportive team to ensure that people’s needs were met. Staff were knowledgeable and skilled in working with people at the home. Active support was provided by the home’s manager who told us ‘the people and staff team were wonderful, everyone works well together’. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
We saw that there were systems throughout the home to monitor and continually improve the quality of care provided.
We were told that the home, which is owned by Guinness Care and Support Limited, had made an application to deregister the service as a residential home and move toward a supported living environment. Building plans for the new scheme were seen.