Archived: Essex Nuffield MRI

We found that people's privacy, dignity and diversity were respected. The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. We saw improvements to the checks that the provider had in place to ensure that people were protected from the risk of infection. People were cared for in a clean, hygienic environment.

People were protected from the risk of abuse because the provider had given staff clear guidance staff to follow if they had any concerns and staff were given training on safeguarding people. People told us that they would feel able to raise any concerns. The provider gave us information that patient feedback in February 2013 showed that the service had achieved a 100% patient satisfaction score.

Our discussions with staff and our review of records showed us that people received safe and personalised care. This was achieved through co-ordinated assessment, planning and delivery of care. We saw that staff checked people's medical information and history with them to ensure their safety and well being. Information about the procedure was available to people in a range of formats so they had understanding on which to give their consent.

We found that there were enough qualified, skilled and experienced staff to meet people's needs. People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

There were no records of audits and checks on managing the risks of infection. Records of when the unit was cleaned were not completed regularly to show it was cleaned routinely. This meant that systems to reduce the risk of infection were not effectively implemented.