We did not ask people their views of the service as they were attending for individual appointments and we did not want to interrupt the scanning process or place any additional stress on individuals. We did review the comments received from people who used the service and we saw that these were positive. One person who used the service had said 'thank you to all concerned for your courtesy, consideration and assistance during my scan so early on Monday morning. Thanks once again', Another person who used the service had said 'thank you for your reassurance during my MRI scan'.
We saw that there were leaflets at the reception area that encouraged people who used the service to make complaints, suggestions or concerns known. We saw that this was complemented by a leaflet from Nuffield Health on how to raise a concern or make a formal complaint.
We also saw that there were leaflets explaining the patient information collected about people who used the service and how this was protected, used and stored.