Olive Place

Updated 5 March 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 January 2018 and was unannounced. The inspection was carried out by a single inspector.

Prior to the inspection we reviewed the information we held about the service which included notifications that the provider is required to send to the Care Quality Commission as well as the previous inspection report. A notification is information about important events which the service is required to send us by law.

We spoke with three people using the service. We spoke with two care workers and the manager of the service. We also spoke with one person’s social worker. We looked at three people’s care records, three staff records and records related to the management of the service.

Updated 5 March 2018

We conducted an inspection of Olive Place on 22 January 2017. We previously inspected the service on 8 and 9 October 2015 and found the service was meeting the regulations inspected. At our previous inspection this service was rated good. At this inspection the service remained Good.

Olive Place is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The service provides care for up to three people with mental health needs and there were three people using the service when we visited. The home is a residential property and communal areas include a lounge, dining and kitchen seating area and a separate smoking room. People had access to a secure garden.

At the time of our inspection there was no registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The previous manager had recently left the service and a new manager had been appointed and was working at the service when we visited. They were in the process of submitting their application to be the registered manager to the CQC.

Risk assessments and care plans contained a good level of information for care staff about known risks and guidance about how they were expected to mitigate these. However, we found mental health care plans were not always in place where required.

People were protected from abuse because staff understood how to keep them safe, including an understanding of the processes they should follow if an allegation of abuse was made. People received their medicines safely. There were enough suitable staff to meet people's needs.

People told us and we observed that staff were kind and patient. Staff demonstrated an understanding of people’s life histories and current circumstances and supported people to meet their individual needs. Care staff ensured people's privacy and dignity was respected and promoted and people confirmed this was happening.

People were supported with their nutritional needs. Care records contained information about people’s dietary needs. Care was delivered in line with relevant legislation and standards.

Staff were aware of their responsibilities under the Mental Capacity Act 2005 (MCA). Care records were signed by people using the service giving consent to their care and support.

People told us they were involved in decisions about their care and received the support they wanted.

Complaints were investigated and responded to in a timely manner. People were supported to engage in activity programmes.

Staff received training to ensure they had the skills and knowledge required to effectively support people. There was an induction programme for new staff which prepared them for their role. However, care staff had not received regular, formal supervision sessions in approximately six months.

Quality assurance processes were thorough. The acting manager was in the process of completing various audits after being appointed.

The provider had a vision to deliver high-quality care and support. Staff demonstrated that they were clear about the values of the organisation and how these supported their work.