Background to this inspection
Updated
25 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by two inspectors.
Service and service type:
The service is a residential care home providing accommodation and personal care for up to 35 people. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced and took place on 1 May 2019.
What we did:
We reviewed information we had received about the service since the last inspection in September 2016.
We asked the service to complete a Provider Information Return. This is information we require providers to send us at least annually to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this prior to our visit.
We asked for feedback from the local authority and commissioning teams in Bradford.
We spoke with the registered manager, team leader, activity coordinator, chef and three care staff.
We spoke with six service users and two relatives.
We spoke with one health care professional.
We reviewed four people’s care records and other records and audits relating to the management of the service.
We asked the registered manager to send us further documents after the inspection. They were received and were considered as part of our inspection.
Updated
25 May 2019
About the service: Lindisfarne Care Home is a residential care home situated in Haworth. The home provides accommodation and personal care for older people and people living with dementia. At the time of this inspection there were 25 people living at the home.
People’s experience of using this service:
People and their relatives praised the standard of care in the home. They said staff were exceptionally caring and responsive. They praised the warm and homely atmosphere of the home. They also complimented the quality of meals and the cleanliness of the home. A wide range of diverse activity and entertainment opportunities were available to people.
People’s care needs were assessed, and they received good quality person-centred care from staff who understood their needs well. Some care plans would have benefitted from more detailed person-centred information. Medicines were managed safely, and people’s health needs were met. Positive links were maintained with local health services.
Some improvements were needed to the provider's recruitment procedures of the home.
Staff were caring, compassionate and supportive of people who lived at the service. They were knowledgeable and received training and supervision to ensure they carried out their roles well. Staff communicated very well with people and each other to ensure continuity of support.
The registered manager provided people with leadership and promoted an open and supportive team culture. Systems were in place to assess, monitor and improve the service. People’s views were welcomed on the running of the service. People told us there was an inclusive and relaxed atmosphere in the home. One staff member described Lindisfarne as, “homely, friendly, warm and welcoming. We have a lot of fun.”
More information is in the full report.
Rating at last inspection:
At the last inspection on 1 September 2016 the service was rated good.
Why we inspected:
The inspection was part of our scheduled plan of visits.
Follow up:
We will continue to monitor the service to ensure that people receive safe, high quality care. Further inspections will be planned for future dates.
For more details, please see the full report, which is on the CQC website, www.cqc.org.uk.