Edward House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up and supported choice and continuity. Communication and coordination of care was supported by an electronic care management system. This provided care staff with up-to-date information regarding people’s care. One staff member said, “Care plans and risk assessments are more detailed, and things are updated quickly.” Communication and sharing of people’s care needs and information was good between staff and professionals that supported individuals. One professional said, “My experiences of working with Edward House is that they have always been responsive.”

People received information and advice that was accurate, up-to-date and provided in a way that they could understand. The registered manager confirmed that, although they have had no need to provide adaptions in people’s information, they had the facility to use translation services, adjusted texts to suit, large print, easy read if needed. People's communication levels were assessed. Care plans detailed how people were able to convey their needs, and any support people would need to do so. People’s sensory needs were comprehensively assessed and reviewed. Information about people that was collected and shared met data protection legislation requirements. Information was stored securely within the site office in locked cabinets, while electronic information was protected within password protected care systems. Staff received GDPR (General Data Protection Regulation) training.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.